1. betterol.co.uk will endeavour to dispatch  goods within 48-hours of receiving your order, but it is possible that some or all of the items you order may not be immediately available from stock, so you should allow up to 10 working days for delivery.

2. Your credit card account will not be debited until the day your order is despatched.

3. No goods will be despatched until payment has been approved.

4. Orders will be sent by DHL, Parcelforce, EMS.(Depending on location)

5. betterol.co.uk cannot be held responsible for delays caused by postal services or carriers.

6. Once received, goods which are not of satisfactory quality or not as described, may be returned for a full refund. Firstly, please contact us at sales@betterol.co.uk. The return address will be emailed to you upon request. Then just return the items, in their original condition and packaging, within 7 days of receipt. After the items have been received by us, a full refund will be issued at the same working day.

Our site is 128/256 bit SSL secured. All transactions are fully protected by industry standard encryption for maximum shopping safty. We also accept Paypal and Bank Transfer. In this way, you don't need reveal your financial information to us, and these information will never been stored in our web server. Thus, no one can get your financial details from here at all.

During our registration process, we ask for personal information which both identifies you and enables us to communicate with you. All these information will be treated classified.
We will use the information you provide only for the following purposes:

1. To send updates regarding the status of your orders

2. To send you newsletters and details of offers and promotions in which we believe you will be interested

3. To improve the content, design and layout of the betterol.co.uk website and to facilitate knowledge management

4. To understand the interests and buying behaviour of our registered users

5. To perform other such general marketing and promotional activities focused on our products and services. We may also register you for our other services which we feel may be useful or of interest to you.

6. You can edit your communications preferences at any time via the 'my account' section of our website.

7. This privacy policy only covers the betterol.com website at http://www.betterol.co.uk. Other links within this site to other websites or framed third party sites within www.betterol.co.uk are not covered by this policy.

We have taken appropriate measures to ensure that your personal information is not unlawfully processed. Better Online uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. Better Online treats data as an asset that must be protected against loss and unauthorized access.